Privacy Policy
Introduction
[CUG] (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website , transact at our physical store in China Mart, Johannesburg, South Africa, or use our services.
We recommend that you read this policy carefully before using our services. If you have any questions, please contact us using the details provided at the end of this policy. Your continued use of our services signifies your acceptance of this Privacy Policy
Information We Collect
We may collect the following categories of personal information:
Contact and Identity Information: When you fill out forms online, register as a wholesale client in-store, or contact us, we may collect your name, company name, email address, phone number, and shipping address.
Transaction Information: When you place an order for our products (whether spot goods or customized), we collect order details, payment information (note: we use third-party payment processors and do not store full credit card details), delivery address, and invoice information.
Communication Records: When you contact us via email, phone, or website forms, we keep a record of that correspondence.
Technical Information: When you browse our website, we may automatically collect your IP address, browser type, device information, and access times through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
To perform our contract with you, including processing your orders, delivering products, managing payments, and issuing invoices.
To communicate with you, respond to your inquiries, questions, or requests, and provide customer support.
For our legitimate business interests, such as administering and optimizing our website, analyzing business trends, and improving our products and services.
To send you marketing communications (e.g., about new products or promotions) where we have your consent. You have the right to opt-out of these communications at any time.
How We Share Your Information
We do not sell your personal information. We only share your information under the following circumstances:
Service Providers: We may share necessary information with third parties who provide services to us, such as website hosting, data analysis, payment processing, logistics (e.g., when you provide logistics company information, we hand over goods to them), and customer support. These third parties can only process data according to our instructions.
Legal Obligation: We may disclose your information if required by law or in response to valid legal processes (e.g., a court order or subpoena).
Business Transfers: Your information may be transferred in connection with a merger, acquisition, or sale of assets. We will ensure the recipient agrees to uphold this Privacy Policy.
International Data Transfers
Our business operates in China and South Africa. Therefore, your personal information may be transferred to and processed in these countries. We will take appropriate measures to ensure your data is protected during transfer at a level equivalent to that in your home country.
Data Security
We implement industry-standard security measures, both technical and administrative, to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. However, please be aware that no method of internet transmission or electronic storage is 100% secure.
Your Rights
Under applicable laws, you may have the following rights:
Access and Correction: You have the right to access the personal information we hold about you and to request correction of inaccurate information.
Deletion: In some circumstances, you have the right to request the deletion of your personal information.
Restriction of Processing: You have the right to request the restriction of how we use your personal information in certain circumstances.
Objection to Processing: You have the right to object to certain processing of your personal information based on our legitimate interests.
Data Portability: You have the right to receive the personal information you provided to us in a structured, commonly used format.
Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the details provided below.
Use of Cookies
Our website uses cookies to enhance user experience and analyze website performance. You can manage or disable cookies through your browser settings, but this may affect the functionality of certain parts of the website.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions, opinions or suggestions regarding this privacy policy, or wish to exercise your relevant rights, please contact us and we will process your request as soon as possible.